We are committed to providing reliable support for all products and services supplied directly by Epicloud Operations UK Limited.

​

Contact Support

For technical support, warranty assistance, installation enquiries, or general questions, please contact us:

📧 Email: support@epicloud.tech
📞 Phone: +44 7401 905022

Support requests are typically responded to within 1 business day.

​

Remote Support

Remote support may be available depending on the product or service provided.

Please ensure you have:

• Internet connection available

• Access to the installed system

• Relevant account or device information ready

 

Warranty Support

Most products supplied by Epicloud are covered by manufacturer warranties.

Warranty periods may vary depending on the manufacturer and product type.

Physical damage, misuse, unauthorised modifications, or improper installation are not covered under warranty.

 

Ajax Systems Support

Official Ajax support resources:

• https://ajax.systems/support/

 

For Ajax-related issues, please provide:

• Device model

• Hub serial number

• Description of the issue

• Photos/screenshots where applicable

 

Software & Vendor Support

Some products and software may require direct support from the manufacturer or software vendor.

Official vendor resources:

• Microsoft: https://support.microsoft.com/

• Ubiquiti: https://help.ui.com/

• TP-Link: https://www.tp-link.com/support/

• Hikvision: https://www.hikvision.com/support/

• WD (Western Digital): https://support-en.wd.com/

• Seagate: https://www.seagate.com/gb/en/support/

• Crucial: https://www.crucial.com/support

• Huawei: https://consumer.huawei.com/uk/support/

• ZTE: https://www.zte.com.cn/global/support

• Team Group: https://www.teamgroupinc.com/en/support/

• Patriot: https://support.patriotmemory.com/

• Kingston: https://www.kingston.com/en/support

• Corsair: https://help.corsair.com/

 

Emergency & Security Notice

Security systems reduce risks but do not guarantee prevention of incidents, intrusion, theft, or service interruption.

Customers are responsible for maintaining internet connectivity, power availability, and proper system usage.

 

Service Availability

Support is provided during standard UK business hours unless otherwise agreed.

On-site support availability depends on location and scheduling.

 

Terms & Conditions

Please refer to our Terms & Conditions for full details regarding services, warranties, returns, and liability:

https://www.epicloud.tech/terms